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FAQ'S

General

  • How long have you been in business?

Spirit Asia Travel has been started since 2006 and we provide all the services for each adventure by hand picking the best guides, hotels, vehicles available. Our teams are there to ensure that you book the right adventure that is tailored to your needs and they love nothing more than to recommend places based on past experience. All our guides are first aid trained and have plenty of experiences and a great of information about the country. They are passionate about their job and enjoy working to provide the best adventure to our clients. That’s why 99% of our clients are highly satisfied with their adventure and keep coming back for more!

  • Will I be traveling on a private trip or in a group??

The majority of our adventures are on a private basis so it’s just you, your family, friends or group, and your local guide. No long queues or waiting around for people to take photos, you can ask the questions you want to know and really get to know the country. By traveling on a private basis you are less obtrusive when visiting local villages etc and you can really decide on what you want to see and cut out anything that is not of any interest. After all it’s your holiday and valuable time so make sure you get the most out of it!? ?

  • How do I book and pay?

All our quotes are in USD so we require a 20% deposit at time of booking to make your trip official and final payment no less than 42 days prior to your trip start-date. We accept payment by Visa/credit card by either directly giving us your card details or bank transfers or directly hand over cash to our office. We also provide secure payment via PayPal to our HSBC account in Australia. A 3% surcharge will be levied if the final balance / full payment is made by credit card. 

  • What happens after I book a trip?

After you’ve made a 20% deposit we begin making all bookings and arrangements for your trip with us. As soon as your booking is confirmed and full payment has been made before your trip starts we’ll send you a very detailed trip dossier which outlines everything you’re doing day-by-day, includes country/regional tips and details about how to meet your host when you arrive here in South East-Asia. Then all you have to do is get on the plane, leave the details to us and have fun! When you’re here you’ll receive a personalized Adventure Kit with a hard copy of the dossier, mobile phone, maps and other neat tidbits.

  • About price?

Most of our trips are private adventure, the price is per person and based on two people travel shared one room. For single traveler please kindly add the single supplement price. Always! Your trip can custom based on your schedule, budget and interest. So complete our inquiry online form and give us much relevant information as possible about your adventure destination. Our specialist will be at your support to arrange the best adventure during your holiday with us. 

  • What's includes?

Accommodation on twin share basis with all kind of taxes

Homestay at the village as stated on the itinerary

Entrance fees

Airfare as stated on the itinerary

An experienced English-speaking guide

All private transfer with air-conditioning vehicle

Boat trips/Cooking Class/Bamboo train/traditional dance show/circus

Meals as stated on the itinerary

Bottle of water and cool fresh towel during sightseeing

Cyclo tour (Type of transport in Indochina)  

Biking/trekking/walking/climbing/elephant trekking/horse riding/snorkeling/bird watching/Cruising…as stated on the itinerary 

  • What's excludes?

Personal travel insurance (compulsory!)

Donation during visit NGOs

Airfare, airport taxes & excess baggage charges

Visa & visa fees, passport & vaccination charges

Meals are not mentioned on the itinerary

All optional activities during free time

Expenditure of a personal nature, such as souvenir, laundry, postage, Phone calls…

All beverages during the included meals; tipping

  • Do I need to be an adventurous to enjoy your trip?

To see places that you wouldn’t normally see, you have to rely on the locals. With Spirit Asia Travel you will be in the hands of local tour leaders who have years of guiding experience and an excellent level of English. Do I need to be an adventurous?

Absolutely not. While some of our adventures are quite physically demanding, most simply require you to be an adventurous soul. There’s the opportunity to try lots of different activities but they’re very scalable and designed for all active comers. Travel with us you will test all the local experiences, support local communities, directly work on the field with local NGOs to support the country. We combine a lot of activities such as biking, trekking, cruising, climbing,….etc. Whether it is your desire to travel alone or in the company of a small group, you’re able to decide your own level of involvement and will have plenty of free time to explore on your own!

  • If I have to cancel my adventure or change my itinerary can I get a refund?

We’re always happy to reschedule an adventure if needed with as little penalty as possible. In fact, we prefer to reschedule than entirely cancel your holiday. For all bookings you will need to sign our terms and conditions on our reservation form. This clearly states our cancellation policy. We insist that all our clients have adequate travel insurance that covers them for cancellation and curtailment. If you wish to change your itinerary after full payment has been made we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case. Full refund terms can be found on our Booking Conditions.

  • Will I meet someone at the airport when I arrive?

We’ll be there, ready and waiting. A Spirit Asia Travel host will be waiting for you in the Arrivals area with your name on the sign board and a cool bottle of water, pack of gum and personally escort you to your hotel and welcome you to your new surroundings. Relax, you’re in good hands of our local hospitality. 

  • What size are your groups?

We regularly host single travelers and have entertained a corporate group of 58. Private trips can have any number of participants you’d like, but our online tours have an average participant size of 2 and a maximum of 15, keeping things very intimate and enjoyable during your vacation with us. 

  • How are your family trips?

We experience years of arranging families holiday and love hosting everyone from young travelers to seasoned veterans on the same tour and ensuring everyone has fun together. Trip activities are adaptable, hosts are pros at entertaining kids, each day we ensure that the kids will enjoy activities of the balloon ride, elephant riding, waterpark, horse riding and more… 

  • Tailor-made your trip?

It’s what we do best and most often. We have put together a few sample itineraries to get your taste buds going but as they are just suggestions its best to email us directly with your requirements so we can help you to get the perfect tailor made. We specialize in listening to your dreams and goals for the trip, asking good questions, offer advice and suggestions based on our expertise, and work with you to create the perfect travel experience. Once you have agreed on an itinerary we will ask for a 20% deposit and start making reservations for you. Once all reservations have been made we will confirm back to you. The final balance is due to Booking Conditions before your holiday start-date.? ?

  • DAY TRIPS AND SHORT EXCURSIONS?

For some day trips you can book and pay online by following our easy online payment form or Hand over cash to our local office. For others, please fill in the enquiry form and we will book the adventure for you. Once it’s confirmed we will email you back and ask for full payment. Usually, our day trips will start at the hotel and finish at the hotel after the trip end. 

  • HOTELS?

As we do not have instant confirmation of hotels please tell us all your requests about the hotel categories, hotel room types, and smoking room/ non smoking room during your process booking. So, that we will request to the hotel for you. Once it’s confirmed we will email you back and ask for full payment? ?

  • FLIGHTS??

To inquire about a flight, Please email us at office@spiritasiatravel.com or by Phone at +855 12 315 315, We will need detail information of the destination city, arrival city, the dates and whether it is one-way or a return ticket. After, we’ve got all your information then, we will proceed the booking. When we received the confirmation from Airline Company with the seats available, price and schedule options then we will email you back with confirmation detail. Payment is due on confirmation of the flight either by credit card, bank transfer, secure online payment or cash and a 3% surcharge for the credit card bank fee. Please note that The airline reserve the rights to change the fares at any time, and taxes and airport fees can also be changed at any time.?

  • Will you ever ask for more money on top of originally quoted??

All our quotations are in USD so we will take the amount from your credit card/bank account on the day payment is due. Due to fluctuating exchange rates the amount taken from your bank account will change on a daily basis if you bank account is not in USD.? ?For trips and hotels, once the services have been confirmed we will not ask for any more money unless there is an increase beyond our control. For more information please see our terms and conditions.? ?For flights, we will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket. We therefore suggest that you pay in advance so that we can issue the ticket and guarantee the cost of the flight.?

  • Can I find cheaper prices when in country??

In Cambodia, there are a range of budget tour operators that compete with bargain bottom-dollar prices, so you can always find a better price for any of these tours. You pay for what you get. At Spirit Asia Travel, however, we believe that it is important that you have a good experience as at the end of the day who wants to cut corners and risk ruining a once in a lifetime opportunity? We ensure that your holiday is carried out with minimum impact to the environment, we pay our guides well so that they enjoy their job, they all speak very good English and we ensure all our vehicles are of a good standard. We book restaurants that are of a high quality and take time to do routine hotel inspections. Please also bear in mind that Cambodia is a popular place for tourists and many hotels, flights etc get booked up months in advance, so to avoid disappointment and the chance of spending your holiday tying to book your holiday, we recommend booking as much in advance as possible, then you can sit back and relax.? 

  • What if I have special needs for the adventure??

If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you to ensure that we can meet your needs.? 

  • What happens if something goes wrong during the trip?

We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours emergency contact numbers so that in the unlikely event of a problem occurring you can always contact one of our staff. We also provide you with the cell phone number of your consultant so that if there is a problem you can call them and they will be able to help. All our guides are first aid trained and if there is a medical problem we will help to get you the assistance you need (providing you have adequate medical insurance). We ensure that we have your emergency contact information for someone at home so they can be contacted if necessary. For any more questions please email office@spiritasiatravel.com and someone will get back to you shortly.

  • Pre-departure checklist?

• Travel insurance
• Passport with at least six months validity from date of entry
• Photocopy of passport
• Visa or a passport photo and US$20 for visa on arrival
• Vaccinations
• Foreign currency (US$) and/or ATM card
• All relevant tickets
• Reconfirmed flights
• Lightweight clothing
• Long-sleeved shirts and trousers (recommended for evenings and Angkor Wat temple)
• Electrical adaptor: 220V, 50Hz; 2 pin plugs
• A small bag/backpack for day and overnight trips
• Appropriate shoes for trekking, cycling and walking
• Insect repellent
• Sunscreen
• Medication/first aid kit

Please note: Domestic airlines impose baggage weight restrictions of around 20kg maximum, so travel lightly where possible.

Our very best wishes for your journey.

For further questions please email office@spiritasiatravel.com and someone in our office will get back to you shortly.

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